Frequently Asked Questions (FAQ)
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| Question: |
I've never bought on the Internet before, so how can I find out more about your company? What guarantees do you give? |
| Answer: |
Go to the About Us page on the left and check out our references and guarantees there.
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| Question: |
Why are your prices so much lower than other vendors? |
| Answer: |
We maintain a low overhead with no store front, simple web sites, no advertising and no jewelry stock in advance of your order. Our savings are passed on to the customer.
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| Question: |
Can you email photos of your diamonds? |
| Answer: |
No. We do not stock diamonds, but display the diamond lists of wholesale merchants through www.gemfind.net. Photos are not used in the diamond market because they are useless in showing diamond quality. They have to be enhanced to look good. Learn to read a diamond report on our Diamond Grade pages and you will be able to accurately pick good looking diamonds.
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| Question: |
Do you offer financing of purchase from your site? |
| Answer: |
No. Financing is costly to set up and maintain so would force us to raise our prices.
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| Question: |
How much is the sales tax and shipping cost of my order? |
| Answer: |
There is no sales tax when shipped outside Florida. Within Florida, the sales tax is 7%. Shipping is by FedEx overnight costing $30 or 2nd day air costing $15 within the US. Items costing over $1000 are shipped overnight because it is more secure and is required to be covered by insurance. Insurance costs are $5 per each $1000 of value.
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| Question: |
Will you accept orders from other countries? |
| Answer: |
We will accept orders in $US paid by International Money Orders or direct Bank Wires to our account from anywhere in the world. However we can only insure shipping to about 40 countries at this time, so cannot guarantee safe delivery to the others.
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| Question: |
Do you accept credit cards from other countries? |
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Because we only ship to the billing address of the card, we are not able to verify it outside the US and Canada. In some cases we will accept a faxed copy of the most recent credit card bill with the card number and address on it as verification.
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| Question: |
What is the cost of shipping and insurance outside the US including the exchange rate and import taxes to my country? |
| Answer: |
Shipping outside the US is $65 plus insurance. The exchange rate will be determined at the time the exchange is processed as this varies from day to day. Any import taxes or customs duty charges are the buyer's responsibility.
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| Question: |
Revision of shipping cost. |
| Answer: |
We ship by FedEx because they safely insure all shipments. There charges have gone up so that items costing under $500 will be shipped by 2nd Day Air insured for $25 in the US, and over $500 Overnight Insured costing $45 in the US. Item costing over $500 must be shipped overnight to get insurance.
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